How can we help?
Whether you need technical support, help with your account, information about institutional onboarding or have a general question, send us a message and we'll direct it to the right team.
Looking for a quick answer?
Our Help Center covers common questions about applications, payments, login issues and student records.
Visit Help CenterChoose the right support channel
Tell us what you need help with so your enquiry can be handled efficiently.
Technical Support
Login problems, system errors, failed uploads, missing functionality or other technical issues.
Applicant & Student Support
Questions about using CampusBook for applications, accounts, payments, receipts or accessing information.
Institutional Enquiries
Product demonstrations, institutional onboarding, implementation, training and CampusBook deployment.
Privacy & Data Protection
Questions about personal information, privacy rights, data handling or a privacy-related concern.
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Tell us how we can help
Please provide enough detail for us to understand the issue. Do not include passwords, PINs or other account credentials.
Some questions should go directly to your institution.
CampusBook provides the platform, but your institution remains responsible for decisions such as admission, academic results, programme requirements, fee assessments, examination eligibility and other institutional decisions.
If your question is about one of those decisions, contacting the institution directly will usually be the fastest route. If you are unsure, send us a message and we will help point you in the right direction.